COCHELLA is now is a local delivery service available in select locations. For a small fee, you can get certain items purchased on eBay hand-delivered to you. You can schedule your item to be delivered to you either the same day you make your purchase, or the next day.
If an item is available for COCHELLA Now delivery in your area, you see the eBay Now delivery option in the shipping section of the listing.
Schedule your delivery time during checkout, pay and complete your purchase.
Some stores require a minimum order amount.
You're charged a delivery fee for the service.
You can see the progress of the eBay Now shopping valet throughout the process.
Your shopping valet delivers the item directly to you.
You sign for your item.
9:00 am and 9:00 pm, Monday through Saturday
9:00 am and 6:00 pm on Sunday
If you'd like to return an item you got with COCHELLA Now delivery, take the item back to the store it was purchased from.
You purchased the item through COCHELLA Now.
The item falls within the store's return and exchange policy.
Bring your confirmation of purchase with you when you return an item to the store.
The store usually credits your refund to your PayPal or credit card account within 48 hours. However, some sellers may issue you in-store credit for a return. Read and understand the store's return policy before making a purchase.
The purchase price is refunded to you, but the original delivery fee isn't refunded.
If you've already returned your item and haven't yet received your refund, contact COCHELLA services for assistance. Stores normally process refunds within 3 days of receiving the returned item.
You can cancel an COCHELLA Now transaction so long as the valet isn't on the way to pick up the item at the store.
To cancel an COCHELLA Now transaction in My eBay:
Go to My COCHELLA > Purchases.
Select the item.
From the More actions drop-down menu, selectRequest to cancel.
Follow the on-screen instructions.
You can also cancel the transaction from the View order details page.
Sellers who don't want to ship large, heavy, or fragile items, or who would simply prefer not to ship an item, can offer a local pickup option.
Items listed with Local Pickup as the shipping option appear in search results along with items offering other shipping options, no matter where you or the item is located. Read the listing carefully to determine the location of the item and the shipping or local pickup options the seller offers.
In addition to PayPal or a credit card, you can sometimes use a check, money order, or bank wire transfer to purchase a local pickup item, as specified by the seller in the listing. For more information, see the accepted payments policy.
Returning an item you purchased with local pickup
If you want to return an item you originally purchased using local pickup, work with the seller to find a way to get the item back to the seller safely. Read and understand the return policy in the listing before making your purchase.
Things to keep in mind:
We send you a notification when the transaction has been successfully canceled.
The store credits your refund to your PayPal or credit card account.
You won't be able to leave the seller Feedback for a canceled transaction.